Frequently Asked Questions (FAQ)

As soon as your order is shipped, you will receive an email with the tracking number of the selected carrier, which will allow you to follow the delivery of your package.

You have 14 days from receipt of your order to fill in the withdrawal form and return the products intact in their original packaging with proof of purchase. As soon as we receive the goods, we will refund you within 14 working days.

Please check your junk mail or spam folder to see if you have received the confirmation email. If you have not received anything, please contact us so that we can confirm whether your order has been validated.

The main causes of payment refusal are among others:

• A saturated bank server or one undergoing maintenance;
• Too many simultaneous connection attempts to the server.

In both cases, please try again later.

However, if the problem persists, please contact your bank to understand the reasons for the refusal. You can also contact us via contact@latabledarc.com or on 0 969 320 620 (toll free) so that we can check that the error is not coming from our site.

We invite you to contact us on contact@latabledarc.com or on 0 969 320 620 (not surcharged).

Please contact us at contact@latabledarc.com, indicating the exact items and quantities you wish to order, as well as your contact details. We will process your request and send you a quote.

We deliver to the following european countries: France (including Corsica), Belgium, Germany, Netherlands, Luxembourg, Spain, Italy, Portugal, Great Britain, Ireland, Austria, Denmark, Greece, Sweden, Finland, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Romania, Bulgaria and Croatia.

The delivery costs charged for each order are applied automatically and vary according to the delivery method chosen, the weight and the total amount of the order.

For more information click here

As soon as we receive the order confirmation email, the delivery time varies from 72 to 96 hours depending on the delivery method selected.

• Standard home delivery (up to a maximum of 30kg).
• Delivery to a pick-up point (up to a maximum of 20kg).
• Express delivery (up to a maximum of 30kg).

For deliveries in other European countries:

• Home delivery (up to a maximum of 30kg).
• Delivery to a pick-up point (up to a maximum of 20kg).

All orders placed on Fridays or weekends are shipped the following Monday.

Yes, in this case you place your order and you send us by e-mail the order number and the desired delivery date.

For all orders weighing more than 30 kg and destined for United Kingdom or abroad, the goods will be transported by pallet and the delivery will be made by the DB Schenker delivery organization or any other organization that we will designate. For more information, click here.

If one or more items are broken, send an email to contact@latabledarc.com indicating the order number, the quantities of the reference(s) concerned and a photo of the damaged item(s). We will investigate your request and send you new items as soon as we receive your email.

Only products from the SMART CUISINE range are oven-safe. The oven dishes in this range are made of opal, a material that is resistant to thermal shocks.

You will find the dimensions of the items in the “Characteristics” section of each product page.

Our Lady Diamond and Longchamp glasses are now made of ultra clear glass, a healthy and 100% recyclable material, but their shapes remain identical.

We invite you to contact the shop or e-commerce site where you made your purchase.You can also contact the Arc France consumer service by email at contact@latabledarc.com.

We invite you to remove the plastic lids when putting them in the oven or microwave and not put them in contact with fire.

• Glass: a healthy and 100% recyclable material.
• Tempered glass: three times more resistant to shocks than traditional white glass.
• Crystalline: a lead-free crystal.
• Opal: a non-porous glass material that is resistant to thermal shocks.
• Culinary opal: a material between glass and ceramic resistant to 250°c.

You can find a selection of our products in our Arc Outlet factory shops located in Arques, Cholet, Troyes, Romans ou encore Talange, in France.

We promise to fully refund your order within 14 working days from the date of receipt of your parcel in our premises, excluding return postage.

The return shipping costs are entirely at your expense. They will only be refunded if the package is returned due to the company's responsibility.

We invite you to contact us by email contact@latabledarc.com or by phone 0 969 320 620 (not surcharged) to report this incident.

• Payment by credit cards;
• Payment in several installments by Paypal;
• Payment by Paypal;
• Payment by bank transfer;
• Payment by gift card.

If you have a promotional code, it can be entered in the "Promotional code or gift card" field on the summary page of your basket.

We invite you to check if possible if your promo code is still valid, the time limits for using promo codes are limited. If not, you can contact us at contact@latabledarc.com or at 0 969 320 620 (not surcharged).

Yes, creating an account allows you to view and modify your order history and avoid entering the same address data.

In the "My Account" section via the link: https://www.latabledarc.com/en/customer/account/forgotpassword/, you can reset your password or contact us at contact@latabledarc.com or on 0 969 320 620 (not surcharged).

You can contact us by email at contact@latabledarc.com or by phone on 0 969 320 620 (toll free). Our customer service is open from Monday to Friday from 8.30 am to 12.00 am and from 1.30 pm to 4.00 pm.